DELIVRIES
- Orders are shipped within 2 to 8 business days for items in stock.
- Orders are shipped all at once.
- Regardless of the shipping method chosen, you will receive an email with a tracking number and a link to track your package online.
- The seller does their best to ensure you receive your package as quickly as possible. However, we also rely on our carriers. In case of any issues or delays, please contact us at olivier@ernestshop.be or by phone at+32 (0)
BELGIUM and LUXEMBOURG
- Shipping costs to a BPost Pick-up Point: €4
- Standard BPost shipping costs: €5
- Orders over €69: Free shipping
FRANCE MÉTROPOLITAINE, GERMANY, NETHERLANDS, SPAIN, ITALY, and DENMARK
- Shipping costs to a Pick-up Point: €9
- Orders over €99: Free shipping
EIN STORE
You can pick up your order at our store in Soignies. You will receive an SMS or an email from us when your order is ready. Of course it is free.
Address :
Ernest Shop
42-4, rue de la Station
7060 SOIGNIES
Schedule:
From Tuesday to Saturday, 10 AM to 6 PM
Mondays by appointment only
- In the exceptional case where we are unable to deliver the order within 30 days from the date of order confirmation, you may cancel the sales contract by contacting our customer service. The ordered products will be fully refunded (including shipping costs if you covered them) within 30 days.
- If the products are damaged during transport or if the delivered products differ from the ordered products, you are required to inform us as quickly as possible and in any case within 3 days by contacting our customer service.
RETURNS
You have 14 days to return it from the moment you received it. It just needs to be new and in its original packaging.
Return shipping is covered by the seller in case of a defective or incorrect product. Otherwise, it is the responsibility of the customer.
To be refunded, please return your order within 14 days after delivery in its original condition and packaging. We will credit your bank account with the amount of the returned item. There will be no refunds for sale items.
Your return must be sent to the following address, along with the invoice/delivery note that you received in the package or by email:
Ernest Shop
42-4, rue de la Station
7060 SOIGNIES